Customer Testimonials
I can not say enough great things about Woburn Toyota and the amazing service I received today! From the moment I arrived, everyone was friendly, professional, and genuinely helpful. Maria was the person that helped me along the way, she took the time to explain everything, kept me informed, and made what could have been a stressful situation feel completely manageable. I will give more stars if I could. Thank you so much Maria, I will be recommending Woburn Toyota to everyone.
Aiman is the best! He helped me get into a new Rav4 lease this summer. He was very transparent, friendly, and professional. He made the process quick and painless - what more can you ask for at a dealership? Will definitely be going to him again.
We had a very good experience at Woburn Toyota. Our sales consultant Aiman Varoqua was knowledgeable and very helpful. This RAV4 is the 4th vehicle we purchased with Aiman . He didn't pressure or push as we decided which model, color, trim level, we were interested in purchasing. The Finance Office process was streamlined and significantly less painful than normal. We will be back. David
Manale helped me purchase a Toyota 4Runner and was extremely patient and supportive through the entire process. Unfortunately, during the negotiation part of the process I had a terrible conversation with one of the managers and almost walked away after spending two days working with the dealership. Besides the fact that I liked the car, the only reason I purchased it was because of Manale. She made me feel valued and worked with me to get the job done. I highly recommend anyone to seek out Manale as she is transparent and removes the stress from the car buying process.
Malcom and Ron were so great and helpful with purchasing my new 2026 Toyota Camry.
Jose was amazing and gave us a great car buying experience. We went in wanting one specific car, a Grand Highlander, and after hearing our needs/wants, he encouraged us to try a Sienna. No pressure at all, he said, just take a look. It was the best suggestion and a Sienna was exactly what we ended up with. Jose made the whole process easy, and even followed up with us after having the car to see how we liked it and answer and questions. I’d happily recommend Jose to anyone looking for a new car!
Sadik was simply awesome. 7 car purchases and counting
I broke down today in a very inconvenient spot, Isaac the mechanic stopped by in his work uniform off the clock to push my car and look it over for me. That made your company look amazing! Thank you Isaac!
Sadik at wiburn toyota was helpful
I can’t say enough how easy Woburn Toyota made the experience to just drop off and pick up my car for service! I definitely want to shout out Mr. W Kush for being super professional and answering all of my questions and just being a kind dude! I wish more people were like this! Thanks Mr Kush!
I've been a customer for years. This time I worked with DJ and from the initial call through to making sure I knew the features of my new car before I drove off he was helpful, responsive, and just great to work with.
I recommend this dealership, Dj the person who took care of me an my family was very professional and he knew what he was doing very nice person appreciate everything he’s done for us.
Buying my Dodge Challenger here was an effortless, transparent experience. The team welcomed us like family, completely open and straightforward every step of the way . Special thanks to DJ, Ahmed, and Nuni, as well as the wonderful finance manager who made everything run seamlessly! I couldn't have asked for a better process. Highly recommend
DJ at Toyota Woburn did an amazing job helping us purchase our car he was very patient ,kind and understanding. Also very professional I appreciate the time he has given us and the help and updates he’s provided us.
DJ at Toyota of Woburn did an excellent job helping us purchase our 2021 Dodge Challenger R/T Scat Pack. He was professional, patient, and made sure everything went through successfully. He kept us updated, answered all of our questions, and went above and beyond to make sure we were taken care of. DJ made the entire process much easier and less stressful. His customer service was outstanding, and he truly deserves recognition and consideration for a promotion. I highly recommend DJ and Toyota of Woburn to anyone looking to purchase a vehicle.
everyone was nice and they did work on our car free and quickly. great interior. great in a pinch.
Woburn Toyota and Mr. Humza Elsiah made purchasing our new 4Runner a very pleasant experience. Mr. Elsiah was very professional, polite and responsive to us. during the process of buying the 4Runner. I would recommend Woburn Toyota to anyone interested in buying a Toyota.
I had a great experience while buying a 2026 Carolla Cross with Jawad Tayb. He was mostly interested in what I was looking for and couldn't have been more helpful. He listened to what I most wanted in a vehicle and understood my concerns regarding comfortability and price range . I couldn't be more happier with my visit today and would consider Jawad a valuable employee and most important piece of the process.
Sadie was great
Woburn is the best place to buy a car and Hany Fares ( The Egyptian Guy ) is the best salesman.
Kristina was great to work with! She made buying my Camry quick and easy. She was very helpful and even got my car ready for pickup as quickly as possible because she knew it was my source of income. I definitely recommend asking for Kristina!
My sales person was Kristina Kzarka. I highly recommend Kristina to prospective customers at Woburn Toyota. She was personable and listened to what my requirements were and tried her best to find the automobile I was most interested in. Although there was a shortage of colors in the line I was interested in, she did her best to nudge management to search far and wide for what I was looking for. I don’t think you could find any better than Kristina at Woburn Toyota.
Kristina was fantastic from start to finish. She helped me find the perfect vehicle for my needs and made sure I understood all of my options. The process was quick, transparent, and much easier than I expected. I couldn't be happier with my purchase and will definitely recommend Kristina to my friends and family.
I bought my second car from Woburn Toyota this week. Kristina and the entire team secured the best pricing plan and the best option for me.Thanks
I had an outstanding experience buying my Tacoma, thanks to Kayo! He was absolutely spectacular from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure I understood every step of the process.
Kayo was incredibly patient, knowledgeable, and never made me feel rushed or pressured. His professionalism and attention to detail made the entire car-buying experience smooth and enjoyable. If you’re looking for someone who truly cares about his customers and goes above and beyond, I highly recommend asking for Kayo. Thank you again for making my Tacoma purchase ... Read More Google - Aug 3, 2026
I bought a car last week and i worked with a really good and well mannered sales person named kayo would highly recommend him to anyone going to toyota to buy a car.
I recently purchased a 2026 Toyota Tacoma TRD Off-Road from Woburn Toyota, and I couldn't be happier with the experience. Aiman was extremely professional from start to finish. He genuinely cared about making sure I got exactly what I wanted and took the time to understand what I was looking for.
He went above and beyond to locate the exact Tacoma with the model, package, and options I wanted, and kept me informed throughout the process. He made the entire car-buying experience easy, stress-free, and enjoyable.
My family has been working with Aiman for over 15 years, and there's a ... Read More Google - Aug 3, 2026
Excellent experience!!!! Kayo was low pressure and amazing to work with from start to finish.
Ken Oeun is a great salesperson! He is very responsive, thoughtful, hard working, and a nice person. Ken made the entire sales process much easier to manage, as did the finance manager, Yean. I highly recommend Ken and Woburn Toyota.
Sales consultant Mohamed is easy to work with.
A HUGE shout out to the prompt care, service and attention my family just received at this dealership. I am so incredibly impressed with the authenticity of the GM, Mr. Richard Alessi. He and Aiman Varoqua worked with us with such grace ( we had our 2 babies in tow ) & professionalism. They are both true gentlemen- "family men". They took the time to present us with several options and that was so appreciated. We are thrilled with our new vehicle and excited to be on board this Toyota family. Signed, a very grateful customer.
I had a great experience working with Jose Vasquez . He is knowledgeable, professional, and made the entire car buying process smooth and stress-free. I would highly recommend the Woburn Toyota location to anyone looking for a positive car buying experience. Thank you
Absolutely the best experience I have ever had purchasing a vehicle Aiman is the best. After going to 3 other car dealers. I cant say enough he was transparent, knowledgeable and zero pressure tactics. Thanks again.
(Translated by Google) Good work with that lens. (Original) Buenos conmigo ese lente trabajo
Excellent buying experience. Very satisfied. I highly recommend seeking out Sales Consultant Aiman Varoqua while you are there... he is very knowledgeable, professional and a pleasure to work with!
Chris O. was very professional and great to work with. He’s a very caring man and I recommend him to everyone!
Hany has been an Amazing salesman. Thank you for everything
Haney is the man Very understanding very clear very honest This 4 th car from him Woburn Toyota is great but we are following Haney anywhere he goes Thank you very much
Ron was the best! Extremely tentative and helpful
Aiman is the best. Told him my budget and he found the perfect vehicle for me.
Great place to buy a car. Terrific service and super nice attitude
I would like to thank the entire team at Toyota of Woburn for the outstanding service. Everyone was incredibly helpful and did everything they could to make sure everything went smoothly and that my car was ready as quickly as possible.
A special thank you to Kayo, who was amazing. He was professional, attentive, and always willing to help with anything I needed throughout the entire process. It’s rare to receive such dedicated and exceptional customer service.
I highly recommend Toyota of Woburn and would gladly do business with them again. Thank you all for making this such a ... Read More Google - Jul 21, 2026
My wife and I walked into Woburn Toyota searching for a Grand Highlander for our growing family especially important with my wife being 37 weeks pregnant! From the moment we walked in, we were kindly greeted by Chris Ojatabu.
Buying a car can often feel overwhelming, but Chris made the experience completely seamless. He never pressured us; he was simply there to help. He took the time to explore all our options and worked hard to make a deal happen for us that very day. Knowing we were on a tight timeline, he respected our schedule and moved things along efficiently.
... Read More Google - Jul 21, 2026
I had an excellent service experience on 4/22/26, and Richard Woolley was truly the best of the best. He is the gold standard for service advisors: professional, knowledgeable, patient, and genuinely committed to taking care of the customer.
Richard made the entire maintenance visit smooth, clear, and stress-free. He explained everything carefully, kept the process organized, and made sure I felt fully confident about the service being performed. What sets Richard apart is not only his expertise, but also his sincere care, attention to detail, and customer-first attitude.
Richard is exceptional in every way. He is exactly the kind of service ... Read More Google - Jul 21, 2026
Aiman was incredible to work with. He allowed me to take my time in choosing between vehicles while giving knowledgeable feedback to help me make a decision. After bringing over both cars so I could do a side by side comparison, he found exactly what I was looking for with the best price in comparison to nearby dealerships. He went above and beyond to be very accommodating and helpful as I was shopping with an infant. I highly recommend Aiman and the sales team at Woburn Toyota!
I had the pleasure of working with Gavin, a salesman at this Toyota. He was a huge help and his calm yet friendly demeanor made a very stressful process easy and actually enjoyable. He went above and beyond and kept me up to date right up until I was able to leave with a new Car!
Kayo was excellent to deal with and would recommend him to family and friends.
My husband and I recently purchased a certified used Corolla at Woburn Toyota. Kayo Gomes was our sales consultant, he was outstanding,! Very personable, knowledgeable and patient which meant a lot to us while purchasing the car. We traded in a much older vehicle so we were excited to have a very relaxing and efficient experience here. If you are looking to purchase a car I highly recommend Woburn Toyota!
Gavin was professional, knowledgeable, and very patient throughout the entire process. He helped us choose the perfect Toyota Corolla LE and made the purchase quick and easy. Everything went smoothly from start to finish. Thank you, Gavin, for the great experience! We highly recommend him.
Just purchased a rav4 and our sales person known as The Egyptian guy was amazing he helped us get a fantastic deal and was super caring throughout the whole process. Thank you!
I had an outstanding experience buying my new Toyota Camry 2026 at Woburn Toyota, thanks to Hany. He was professional, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained every step of the process clearly, and made sure I got the vehicle that best fit my needs.
Hany’s excellent customer service and honest approach made the entire buying experience smooth and enjoyable. I truly appreciate his dedication and willingness to go the extra mile to ensure I was satisfied. And this is the 4th cars I buy from Hany.
If ... Read More Google - Jul 13, 2026
Horrible experience at Woburn Toyota. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns.
I do not write reviews often but my recent experience buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we have bought here before but this time felt smooth and relaxed, No pressure. Then came the Finance department ! Usually thing IMO if there is any stress or pressure this is where i expect it. Ryan Campbell was extremely educated in his profession. Genuine ,Smooth, great explanations of my factory benefits and all the "extra's". We usually do not buy Warranty's etc. , ... Read More DealerRater - Apr 10, 2026
I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale.
At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored.
It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes.
I also called ... Read More DealerRater - Apr 3, 2026
This is about the finance department, I bought a car there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to someone else and they are telling me it could take up to two months before that comes off my loan for something I didn’t want.
Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please
Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car.
If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience
Aiman is the best! I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you Aiman!
A Sincere Thank You to Thiago Sousa
I want to express my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla.
Thiago isn’t even a salesperson, yet he treated me with the kind of care, attention, and respect that you hope for when making an important purchase. From our first phone call, he was welcoming and reassuring. I had initially chosen a deal elsewhere, but Thiago confidently told me he would find me the best option, and he did. He was absolutely right.
When I arrived at the ... Read More DealerRater - Dec 11, 2025
The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy
This dealership is bad in customers service, I lease a 2025 Toyota RV4 plug in hybrid in September, first, the finance manager try to sold me a “ Ceramic seat protection warranty “ for $1,800, that I had not been told, they just add on with my 10 years extended warranty. I had to verify that I did not agree or I had not been notified the add on. I went to spoken with the financial director, he seemed like doesn’t care about my complaints, I have to call Toyota finance service to complain about the situation, Toyota has contacted the dealer for a ... Read More DealerRater - Nov 12, 2025
Excellent service. Chris was more than helpful in showing me all the features of my vehicle, and worked diligently to find one in my color preference. The vehicle arrived earlier than the 4-6 week window I was quoted. Great experience all around.
Fraudulent Swindlers, no really. ZERO STARS. BEWARE-i was given an old inspection sticker for another customer, I only caught this as there was no inspection done for my plate (despite charging me and lying about it). PREVIOUSLY SOLD AND DAMAGED WAS NEVER DISCLOSED. HEED THE MANY REVIEWS ON GOOGLE ABOUT THEM LYING AND FORGING DOCUMENTS… I feel obligated to warn people. I cannot believe even after I complained to the Toyota Corporation and show them proof that they outright lied and forged things that nothing has been done to close this shop down.
THE MOST FRUSTRATING CAR BUYING EXPERIENCE I’VE EVER HAD
I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehicle from this dealership for $70,000. Not even a month later, the sound system stopped working entirely.
I brought it in for repairs, they kept it for three days… and handed it back with the exact same issue. I returned again, hoping they’d fix it before a month-long road trip. Two days later, problem still there.
The worst part? The attitude. One employee, Maria, looked ... Read More DealerRater - Aug 11, 2025
Follow up review from back in APRIL. C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups.
Bought the car with 15k miles back in April. Went to do 20k service at dealership near my home with 20,800 miles. Turns out its been done back in December 2024 with 21k miles on it! And somehow skipped 15k service! Called Woburn Service, left a message with the manager with no call back. Okay, fine. It was Saturday maybe they're really busy. Monday rolls around no word. I used the ... Read More DealerRater - Jul 31, 2025
Immaculate experience at the Woburn Toyota! We came in on 6/19 to look at/test drive the 2025 RAV4. Efe Oztan & the sales manager (apologies I forgot his name!) were both immensely helpful they ensured we left the location with complete satisfaction with the features we were looking for & some! We highly recommend this location & associates as they were accommodating & made our experience purchasing our car with our toddler there much more smooth! *****
Aaron and the sales team at Woburn Toyota were fantastic. I love my new Tundra !
Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months because of the exceptional experience Richard consistently provides. From the moment I arrive to after-service follow-ups, he delivers best-in-class customer care—always attentive to every detail and fully focused on my specific needs.
Richard has provided the best customer experience not just during the service itself, but also when I’ve returned with questions or follow-up needs. His level of dedication has made me a very loyal customer ... Read More DealerRater - May 10, 2025
I would like to than Ema, and Ryan Hogan in the Service Department for their efficient and courteous service.
Very rude poor communication in service dept. from the management down. Women in service dept pay more attention to their nails and receipts than service!
Woburn Toyota continues to be our (The Ketcios Family) top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex Chuprakov, was professional, polite, and knowledgeable. He made the entire negotiating process smooth and ensured we were fully satisfied by the end.
Next, we met Finance Manager Hank Ung, who greeted us warmly and was incredibly organized. By the time we finished with Alex, all the paperwork was ready for us to sign. Hank quickly congratulated us, went over some important details, and we were done in ... Read More DealerRater - Jan 16, 2025
On 1/8/2025, Matt Arsenault of Woburn Toyota service helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my 2022 Rav 4 using the same phone. I even researched social media for tips on it, but it was Matt who got it working. He explained everything & helped me step through the display on the car and my iPhone. Great service thanks to Matt.
Had to bring my car in for a recall.
Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “not a dealer policy”. I asked to speak with manager and he directed me to his office with the expectation for me to just walk over there myself. I thought it was the norm for the manager to be called over or at least lead your customer over to the manager office.
The manager’s assistant [?] was able to confer with him and the free rental was ... Read More DealerRater - Jan 4, 2025
I live in the Chicago area and I placed a deposit on a used 2017 F150 on Saturday 12/21/24 with a salesman DJ Abba. I gave my credit card information to secure the truck at approxumately 11am. I was told by salesman DJ Abba that his manager Kusch would be contacting me and let me know what else I needed. I was planning on flying out to Boston on 1/4/25. I never heardback from the manager, left a voicemail that was never returned on 12/21. I had check flights to Boston on 12/21, and they were 99 bucks. I sent an email to Kusch. Well Sunday ... Read More DealerRater - Dec 29, 2024
Worst experience I’ve ever had! I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned out that the car needed $2000 worth of work and they had it for 2 1/2 weeks. Every time I would call to get an update, service told me I had to speak to my specific service representative and that no one else could look at my account to tell me whether or not parts had come in. When I asked for a loaner car, I ... Read More DealerRater - Dec 23, 2024
Hello everyone! My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's employees who helped me with my choice and purchase. I would like to express special gratitude to sales manager Alex Chuprakov, who supervised the entire sales process and paperwork. Alex always helped to promptly resolve any issues that arose, was attentive, positive and responsive. Every time I contacted him, I received fast and qualified assistance on all issues. When a person has perfect professional skills and a high culture of ... Read More DealerRater - Nov 22, 2024
NEVER step foot at Woburn Toyota! They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as well as a first payment of a car they never sold me. DONT GO THERE!
Professional and caring the salesman Ken Oueh got to know me and my needs and made the sales process easy.
This dealer would not live up the the offer they presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior
I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I ... Read More DealerRater - Aug 29, 2024
Looked online for a RAV 4 XLE Premium and found one I would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer that evening. When I arrived I was greeted and gave my name. The salesperson printed out my inquiry and took me to his desk. When he was looking it up on the computer he asked me if it was the red one, I said no, the blue. I could tell something was up. I told the salesperson I was going to be very upset ... Read More DealerRater - Aug 21, 2024
Had an appointment to have transmission pan dropped, filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was providing all the Toyota transmission fluid, transmission filter, gaskets, plugs, and even replacement screws for the transmission pan. The shop wanted over $540 for just the labor! After baulking at the ridiculous quote, the service advisor reduced the quote to a 2.5 hour job ($450), which was still way to high. Toyota knows this too and shows that this is actually 1.4 hour job. I would ... Read More DealerRater - Aug 17, 2024
Glad everybody else got a good deal , just to let people know i got lied to and in a bad place with this truck now first foreign truck ever bought and the last should have bought a chevy . Have a crummy day .
I came into this dealer and told the salesperson explicitly that I was only looking to do a test drive on a Prius Prime XSE, and that I did not want to buy that day. Unfortunately, I got nothing but pressure to buy that day (it was the last day of the month and they wanted the sale). Even after I reminded the salesperson I didn't want to buy, he asked me to wait for him at his desk while he returned the car to the garage, disappeared for a while, and then came back with a lease offer. ... Read More DealerRater - Apr 3, 2024
This dealer have the worst rude customer service, agents always rude with bad attitude towards customers. and even after you complain nothing changes. It even seems like they are there, doing a favor for their customers. Not to mention that you spend hours there even after you make your appointment. and in the end they present you with an astronomical bill, without you ever having asked for consent to carry out the review or service.
horrible experience. After over two weeks of waiting for a title that I was told was ordered through RMV NH. I tried to try call myself and set up a 3way call between myself and my sales associate Ken ( who was more than helpful throughout a bad experience) we quickly found that the title was not in NH but Mass ( lack of organization at its finest) where Ken was able to fix the problem. When I expressed my lack of satisfaction with a sales manager his quote was "Would you like to cancel the deal?" in other words, ... Read More DealerRater - Mar 13, 2024
Excellent experience buying my new Toyota Venza. I worked with Viviani Floes and Jason Wright and they both did a great job of helping me through the entire process.
I had a good experience buying my truck. my saleswoman Lurgy Ramos was extremely helpful and took good care of me. I would not have my new truck if it weren't for her. I would recommend her to anyone walking through the door. Thanks!
My experience buying a car at Woburn Toyota was great. This was my first time buying a car and Raphael T helped ease my anxiety and he answered all of my questions in a professional manner. 5/5
Recently purchased my third vehicle from Woburn Toyota. Jason managed all my leasing paperwork and made the process smooth as well as explaining all my options. He is an asset to the dealership and couldn’t be happier with my new Grand Highlander!
Courteous service, but was told multiple wrong info. Optional paint and fabric coverage was mandatory, deposit was non-refundable etc
Good experience. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you.
They had the most competitive price and were easy and polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me updated while the car was in transit and was a pleasure to work with.
Unfortunately, as soon as I paid for the car things changed and I had problems with almost everyone else I worked with following that point. My original salesperson (correctly and considerately) warned me that when I went in to pay and pick up the car it could take a few hours, which ... Read More DealerRater - Dec 21, 2023
Poor customer service Told me the RX 350 was in the 3rd floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled at living up to the well known stereotype of a car dealership. Broken.
Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I ... Read More DealerRater - Oct 28, 2023
