Customer Testimonials

I had an outstanding experience working with my salesperson — Kayo Gomes. From start to finish, he made the entire car-buying process smooth, straightforward, and stress-free. He walked me through every step, explained everything clearly, and was always articulate, professional, and incredibly friendly. I came into the dealership with a pretty clear idea of what I wanted to do, and at no point did I ever feel pressured to change my mind or buy something different. Instead, he took the time to educate me on all of my options, answered every question I had, and made sure I had all the ... Read More

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Google - Jul 2, 2026

I had an outstanding experience working with my salesperson — Kayo Gomes. From start to finish, he made the entire car-buying process smooth, straightforward, and stress-free. He walked me through every step, explained everything clearly, and was always articulate, professional, and incredibly friendly. I came into the dealership with a pretty clear idea of what I wanted to do, and at no point did I ever feel pressured to change my mind or buy something different. Instead, he took the time to educate me on all of my options, answered every question I had, and made sure I had all the information I needed to make the best decision for myself. Thanks to his guidance, I actually ended up in a newer vehicle with a lower monthly payment than I expected, which made the experience even better. Communication was excellent throughout the entire process. He kept me informed every step of the way, promptly answered all of my questions, and made sure I always knew what to expect. What really stood out was his dedication to customer service; he even came in on one of his days off to finalize my purchase, which speaks volumes about his commitment. Even after the sale was complete, he continued to follow up to make sure I had taken care of the next steps, like updating my insurance, and to ensure everything was going smoothly. That level of service is rare and greatly appreciated. If you’re looking for someone who is knowledgeable, efficient, personable, and genuinely focused on helping you make the right decision, not just making a sale, I couldn’t recommend him more highly. Thank you for making this such a positive experience!

Efe Oztan is one of the best sales associates I've ever worked with. Easy going informative. Couldn't recommend a better Toyota guy!

Hany was great amazing Friend for life Woburn Toyota earn my business as long as Haney is there

Efe made what can be a stressful car-buying experience feel easy and comfortable. From the very beginning, he was authentic, patient, and never once made me feel pressured. He truly listened to what I was looking for, respected my budget and comfort level, and worked with me instead of trying to sell me something I didn’t want. What stood out most was how willing he was to meet me where I felt comfortable and take the time to answer every question. Less than 24 hours later, I drove away in a car that he made possible. His professionalism, honesty, and ... Read More

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Google - Jul 1, 2026

Efe made what can be a stressful car-buying experience feel easy and comfortable. From the very beginning, he was authentic, patient, and never once made me feel pressured. He truly listened to what I was looking for, respected my budget and comfort level, and worked with me instead of trying to sell me something I didn’t want. What stood out most was how willing he was to meet me where I felt comfortable and take the time to answer every question. Less than 24 hours later, I drove away in a car that he made possible. His professionalism, honesty, and genuine care made all the difference. If you’re looking for someone who will actually listen, be transparent, and help you find the right vehicle without any pressure, I highly recommend asking for Efe. He did an outstanding job, and I’m incredibly grateful for all of his help.

Wow, what an awesome experience we just had at Woburn Toyota. I feel like we got really lucky meeting Efe when we walked in. He was so friendly and profesional at the same time. He took his time and helped us find the right Highlander. He really new the Toyota product and what was in his inventory. He made the whole process easy and very enjoyable. Efe is the reason we bought. I highly recommend Efe and Woburn Toyota if you want a New or used car. Thank you for all of your help and sincerity.

Great working with Ron!

couldnt be happier with my experience at woburn toyota! Dave took great care of me with phenomenal product knowledge. I will definitely be sending people over!

Just purchased a vehicle at Woburn Toyota, couldn’t have been easier. Sales consultant Aiman was awesome to work with, fair, knowledgeable and honest, such a pleasure to work with! Finance manager Gene also great, super helpful and knowledgeable. Highly recommend this dealership.

Went in to look at a few different options and was helped by Dave. He was very knowledgeable and able to answer all my questions. The whole process was easy and comfortable ! Highly recommend this Toyota location and Dave as a salesman !

I have been to several different car dealerships but if it wasn’t for Dave’s customer service and his knowledge within the car industry, I wouldn’t have been enjoying my 2025 Camry the way I have been! Come see Dave if you want to leave with not only the car of your dreams but with a smile on your face!

I can't thank Gavin enough- He got me such a nice highlander. Go see Gavin Russo

A huge thank you to Kayo Gomes for making the entire purchase process smooth, professional, and pressure-free. He was knowledgeable, patient, and took the time to answer all of my questions while helping me find the right vehicle for my needs. I never felt rushed, and he genuinely wanted to make sure I was comfortable with my decision. If you’re looking for a new or pre-owned vehicle, I highly recommend asking for Kayo. Excellent customer service from start to finish. Thanks again for making this such a great buying experience!

(Translated by Google) You were great. (Original) Kayo was great

My sales rep, Kayo and financial manager Brian were both really great. I was able to get everything I wanted for my car. If you need a great sales guy who is also just geniunely a cool person, Kayo is your guy!

Dave helped me out and was fantastic! Very knowledgeable and most importantly friendly.

Came in to look at some options and I was blown away by my experience with Dave. He helped me understand everything and helped me find the best option for myself. Customer service 10/10

Easy experience and a respect of time was a huge reason I will be coming back. Ask for Jose, great salesman and very thorough.

I’m very happy with my experience at Toyota Woburn. Dave took great care of me and gave me a great deal! Make sure you go see Dave for a great deal on your next car.

If you’re looking for a car or a Toyota go see Dave! Sprint there. Gave me a phenomenal experience and a great deal. Couldn’t be happier!

Jamal was great! Low pressure and helped me find the right car.

Hany hany He is munewbezy friend Amazing job and Karl too team worclient for life

Had emergency tire blow out. Spoke with Michael Stanford and he was able to assist and get my vehicle in right away without appointment. Car was fixed and ready to go within two hours. Great service thank you.

Great service! Mike Molina was a pleasure to deal with. Quick, and updated during service. Wish they had the cafe up and running though.

Gavin did an amazing job! Easy to work with! I knew exactly what I wanted to spend and the features I was looking for! He let me go on a good test drive and just overall was a stand up guy! Ask for Gavin

Came to Woburn Toyota looking at Land Cruisers. They have been selling fast but Raphael made sure to kept me in the loop when they got some in so I could test drive them. He was great at walking me through all the financing options and exploring different models. Never felt pressured to do anything and was overall a great experience! Now the fourth person I know to buy a car from him. Couldn’t recommend more!

Wonderful experience with Raphael - I have sent many family and friends to Raphael for all of their car buying needs and he is always very informative and friendly. Highly recommend!!!!

(Translated by Google) Buy from Andrés. Charismatic and a very good person. Woburn Toyota, where Latinos shop. (Original) compren con andrés . carismático y muy buena persona . Woburn toyota donde los latinos compran

(Translated by Google) This place is amazing! Buy from Andrés and Jesús. (Original) Este lugar es increíble es increíble compren con Andrés y Jesús

(Translated by Google) Victor Chaves is the best car salesman. (Original) Melhor Vendedor de Carros é o Victor Chaves

I’m loyal with Toyota and always working with Victor Chaves

I had great experience Victor Chaves. He's very transparent and kind.

Had such an amazing experience at Woburn Toyota. This was my first time buying a car from a dealership and Sergio made the process so easy. I was nervous about buying a new car, but Sergio was confident in answering any and all questions that I had. I cannot express my gratitude enough for the service I experienced at Woburn Toyota and will recommend to anyone who is looking to buy a car!

Had an excellent 20k service. From the GR forums it seems a lot of dealers botch this service, so naturally I had concerns going in, but so far so good.

Bought a 2026 Tacoma TRD Off-road from the salesman Hany. Hany worked every which way he could to accommodate me. He made the process very smooth and easy and was very knowledgeable through the entire process to make sure I was happy with my purchase.

Ken was very helpful and made the car-buying process easy. He was responsive, answered all my questions, and kept me updated throughout the process. Highly recommend!

Went in for routine service staff is professional and service was fast.

Kayo was great! He was patient and walked me through the entire process. I will be coming in again for my next car and working with him! Thank you again! 🇧🇷

Very helpful clear communication took the car home on the same day appreciate Maged help and Jerry from finance also Will kush

Kevin in the Parts Department provides the best customer service. He always understands exactly which parts we need to order and does everything he can to make sure we receive them as soon as possible. He’s definitely the best in Massachusetts. We recommend Woburn as our preferred Toyota dealer, and if you need to order parts for your car, Kevin is the man to talk to. Thanks to the whole team as well.

Yesterday I took our Camry for the last of the 5 complementary services. I would like to specially thank and commend Emma and Michael Stanford for the EXCELLENT SERVICE they provided.

They have always been great. Got my car serviced twice now since I bought it. Staff is great and answer all your questions. Only thing I would mention is maybe a TV in the waiting lounge and vending machine. Waiting for 2 hours can feel long and make you hungry 😂

Ron was great!

When my Jeep needs something worked on I bring my car here. The associates here are accommodating, and helpful.

It was a pleasure to work with Kayo Gomes while leasing a new Grand Highlander. His customer service and follow through was exceptional and I would highly recommend him to friends and family. As someone who finds car shopping not enjoyable, Kayo made the experience as pleasant as possible.

I had the pleasure of working Jamal when I bought my Corolla and it was wonderful. The entire staff in Woburn have a positive energy that you feel in the store. Jamal brought me to his desk where he was inquisitive, solution oriented, and worked with me to find out what I needed most. Despite my budget he managed to find multiple options for me and walked me through all of them with impressive product knowledge. I worked with Brian for my financing and he was fantastic! Easy to talk to, very informative, and managed to made signing paperwork not ... Read More

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Google - Jun 11, 2026

I had the pleasure of working Jamal when I bought my Corolla and it was wonderful. The entire staff in Woburn have a positive energy that you feel in the store. Jamal brought me to his desk where he was inquisitive, solution oriented, and worked with me to find out what I needed most. Despite my budget he managed to find multiple options for me and walked me through all of them with impressive product knowledge. I worked with Brian for my financing and he was fantastic! Easy to talk to, very informative, and managed to made signing paperwork not painful. Thank you to the entire Woburn team, especially Jamal and Brian.

Thanks Ron! It will pleasure doing business with you! If you come here ask for Ron!

James helped us great service, great everything, kind and everything too. Glad he helped us.

Aiman is the epitome of a top notch sales representative! I’ve been working with him and just purchased my 5th car. The entire process he is very professional, listens to exactly what your needs are without any pressure. Woburn Toyota should be proud to have such an amazing employee!

Dear Ron Young, I would like to sincerely thank you for the outstanding service and support throughout my vehicle purchase at Toyota of Woburn. Your professionalism, patience, and dedication made the entire process smooth and enjoyable. I am extremely satisfied with my new vehicle and truly appreciate all the effort you put into helping me. Thank you for making this such a great experience!

Great experience buying from Maged love my Corolla

I recently leased by car from Woburn Toyota! It was such a smooth and pleasant experience working with Hany. I am very thankful for him!

If you guys are looking to get a great car and great deal come to Toyota Woburn and look for Migo

Excellent experience buying from Maged!

Manale has been so helpful, kind and patient. We ran into a huge issue on our part and she made sure that it got resolved! Great attitude and very nice:)

Maged did a great job. Our 2nd toyota from him. Highly recommend!!

I had an outstanding experience working with Sage while purchasing my first car. Sage made the entire process smooth, stress-free, and genuinely exciting. Sage was honest, knowledgeable, and never once pressured me into buying anything I didn't need. He took the time to answer all of my questions, explain my options clearly, and make sure I felt comfortable with every decision. He appreciated that I had a clear idea of what I wanted and worked with me to make it happen. He genuinely cared about helping me find the right vehicle rather than simply making a sale. He went ... Read More

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Yelp - Jun 5, 2026

I had an outstanding experience working with Sage while purchasing my first car. Sage made the entire process smooth, stress-free, and genuinely exciting. Sage was honest, knowledgeable, and never once pressured me into buying anything I didn't need. He took the time to answer all of my questions, explain my options clearly, and make sure I felt comfortable with every decision. He appreciated that I had a clear idea of what I wanted and worked with me to make it happen. He genuinely cared about helping me find the right vehicle rather than simply making a sale. He went above and beyond throughout the process, was incredibly responsive, and made sure everything was handled efficiently from start to finish. I couldn't have asked for a better first car-buying experience, and I highly recommend Sage to anyone looking for a trustworthy, professional, and customer-focused salesperson. Thank you for making such a big milestone a positive and memorable experience!

Aiman is the best sales representative! He not only treated me like family and respect, but he did not force me into anything I did not want to do! He let me make my own choices and get all the fact and numbers before doing anything. Aiman also made sure that everything was done properly between all the paperwork, programing of the phone to car and even getting the registration in order. I made sure to travel from Lynn to Woburn just to work with Aiman. I would recommend the Aiman for anyone who wants the best treatment.

Maged was great!

Highly recommend going to see Aiman at Woburn Toyota just got a second vehicle from him and will be going back for more. great guy. He gets the job done quickly.

James was helpful from the minute I pulled in the parking lot and saw everything through till the very end I am more than happy

I had an excellent experience purchasing my vehicle from James From start to finish, they were honest, knowledgeable, and genuinely focused on helping me find the right car rather than just making a sale. They answered all of my questions, made the entire process smooth and stress-free, and kept me informed every step of the way.

Made an excellent choice selling my jeep here. Was seen by Leo quickly and got that deal/checked sorted in under 45 min. Couldn’t ask for anything easier. There was a slight issue but I got it corrected and Leo came through for it. Thanks very much!

Want to thank Kayo for giving me a great experience with the purchase of my new Camry. Highly recommend!!!!

Kayo was a great sales person. Price was fair and beat out other dealers. Highly recommend.

(Translated by Google) Victor Chaves was wonderful and helped me a lot. (Original) Victor Chaves foi maravilhoso e me ajudou muito

Gavin took care of me and got me a beautiful car. Go see Gavin

Overall experience was amazing. John Ranwri was friendly, professional and made the experience as easy as possible and thorough.

The overall process of purchasing a car from Woburn Toyota was wonderful. Aiman Varoqua was excellent throughout the entire process. He made us feel like we were his only customers. He is still readily available to us with any questions we may have. He has given us 5-star service!

Horrible experience at Woburn Toyota. Will never go back there. Insulting trade offer for my vehicle based on them spending 1 min appraising it. Clowns.

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I do not write reviews often but my recent experience buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we have bought here before but this time felt smooth and relaxed, No pressure. Then came the Finance department ! Usually thing IMO if there is any stress or pressure this is where i expect it. Ryan Campbell was extremely educated in his profession. Genuine ,Smooth, great explanations of my factory benefits and all the "extra's". We usually do not buy Warranty's etc. , ... Read More

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DealerRater - Apr 10, 2026

I do not write reviews often but my recent experience buying my family grad highlander was 10 star service! from my sales person Gavin who was very nice to work with very knowledgeable and patient. we have bought here before but this time felt smooth and relaxed, No pressure. Then came the Finance department ! Usually thing IMO if there is any stress or pressure this is where i expect it. Ryan Campbell was extremely educated in his profession. Genuine ,Smooth, great explanations of my factory benefits and all the "extra's". We usually do not buy Warranty's etc. , but they way it was explained, presented and we added a few warranty's. Thank you for assisting us with that process Ryan, without your patients, knowledge and most importantly your transparency is what mad my wife make me write this review lol. We will Faithful Woburn Toyota buyers. See you in a few years Gavin, Ryan and the entire team!

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I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored. It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes. I also called ... Read More

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DealerRater - Apr 3, 2026

I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored. It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes. I also called and left a message for the General Manager and received no response. At that point, I had no choice but to handle the cancellation myself directly through Toyota Financial Services. This is not a misunderstanding or a delay. Toyota Financial Services confirmed the process and even contacted the dealership on my behalf. Despite that, there was still no response or action from anyone at the dealership. At this point, the issue is not processing time. The issue is a complete lack of communication, failure to provide accessible documentation, and failure to act even after escalation. As a customer, you should not have to: Receive documents in a format you cannot access Chase basic paperwork for over a week Involve Toyota Financial just to get a response Contact dealership management and be ignored Handle cancellations yourself because the dealership will not respond I have now been forced to file a formal complaint and pursue additional action simply to get something that should have been handled immediately. If you are considering doing business here, make sure you receive all documents in a usable format before you leave and do not rely on follow-up after the sale.

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This is about the finance department, I bought a car there on 03/21/26 charged me for an extended warranty that I said I didn’t want. Now the finance manager will not return my calls (Ryan). I spoke to someone else and they are telling me it could take up to two months before that comes off my loan for something I didn’t want.

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Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please

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Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car.

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If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience

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Aiman is the best! I first met Aiman at Ira Toyota in Danvers. Then followed him to Woburn. Aiman is kind, logical and honest. I highly recommend him to all!! Thank you Aiman!

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A Sincere Thank You to Thiago Sousa I want to express my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago isn’t even a salesperson, yet he treated me with the kind of care, attention, and respect that you hope for when making an important purchase. From our first phone call, he was welcoming and reassuring. I had initially chosen a deal elsewhere, but Thiago confidently told me he would find me the best option, and he did. He was absolutely right. When I arrived at the ... Read More

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DealerRater - Dec 11, 2025

A Sincere Thank You to Thiago Sousa I want to express my genuine appreciation for Thiago Sousa, who truly made a difference in my experience at Woburn Toyota while purchasing my 2026 Corolla. Thiago isn’t even a salesperson, yet he treated me with the kind of care, attention, and respect that you hope for when making an important purchase. From our first phone call, he was welcoming and reassuring. I had initially chosen a deal elsewhere, but Thiago confidently told me he would find me the best option, and he did. He was absolutely right. When I arrived at the dealership, he greeted me as if he had known me for years. He walked me through the facility, explained every step with patience and kindness, and made sure I felt comfortable throughout the entire process. What impressed me most was how much he went out of his way to help. (I’m someone who is usually not a fan of car buying experiences because of the pressure and dishonesty that can come with it), but this was completely different. Thiago chose to go above and beyond, even though none of it was required of him. That speaks volumes about his character. The entire process was seamless, honest, and genuinely positive because of him. I would also like to extend a sincere thank-you to Viviani Floes from the Finance Department, who was extremely professional, polite, knowledgeable, and helpful. She made the final steps of the purchase effortless. This car was for my wife, and shortly I will be purchasing one for myself, and I will not go anywhere but Woburn Toyota, specifically to see Thiago first. People like Thiago make a dealership stand out. He is polite, dedicated, and has a natural gift for helping others. I am truly grateful for everything he did. Thank you, Thiago. Your effort made a real impact. Iury Braga

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The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy

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This dealership is bad in customers service, I lease a 2025 Toyota RV4 plug in hybrid in September, first, the finance manager try to sold me a “ Ceramic seat protection warranty “ for $1,800, that I had not been told, they just add on with my 10 years extended warranty. I had to verify that I did not agree or I had not been notified the add on. I went to spoken with the financial director, he seemed like doesn’t care about my complaints, I have to call Toyota finance service to complain about the situation, Toyota has contacted the dealer for a ... Read More

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DealerRater - Nov 12, 2025

This dealership is bad in customers service, I lease a 2025 Toyota RV4 plug in hybrid in September, first, the finance manager try to sold me a “ Ceramic seat protection warranty “ for $1,800, that I had not been told, they just add on with my 10 years extended warranty. I had to verify that I did not agree or I had not been notified the add on. I went to spoken with the financial director, he seemed like doesn’t care about my complaints, I have to call Toyota finance service to complain about the situation, Toyota has contacted the dealer for a refund, they said they will refund me a check with the amount that they overcharged, after I had to chased them 3-4 times for refund and finally they gave me a check for refund. Now we are in November, I don’t even hear a phone call or email from dealership for survey. We have been doing business with Herbs Chambers for many years, the reason I went to Woburn Toyota because they closed to my house. I think this will be the last time I will do business with them.

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Excellent service. Chris was more than helpful in showing me all the features of my vehicle, and worked diligently to find one in my color preference. The vehicle arrived earlier than the 4-6 week window I was quoted. Great experience all around.

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Fraudulent Swindlers, no really. ZERO STARS. BEWARE-i was given an old inspection sticker for another customer, I only caught this as there was no inspection done for my plate (despite charging me and lying about it). PREVIOUSLY SOLD AND DAMAGED WAS NEVER DISCLOSED. HEED THE MANY REVIEWS ON GOOGLE ABOUT THEM LYING AND FORGING DOCUMENTS… I feel obligated to warn people. I cannot believe even after I complained to the Toyota Corporation and show them proof that they outright lied and forged things that nothing has been done to close this shop down.

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THE MOST FRUSTRATING CAR BUYING EXPERIENCE I’VE EVER HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehicle from this dealership for $70,000. Not even a month later, the sound system stopped working entirely. I brought it in for repairs, they kept it for three days… and handed it back with the exact same issue. I returned again, hoping they’d fix it before a month-long road trip. Two days later, problem still there. The worst part? The attitude. One employee, Maria, looked ... Read More

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DealerRater - Aug 11, 2025

THE MOST FRUSTRATING CAR BUYING EXPERIENCE I’VE EVER HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehicle from this dealership for $70,000. Not even a month later, the sound system stopped working entirely. I brought it in for repairs, they kept it for three days… and handed it back with the exact same issue. I returned again, hoping they’d fix it before a month-long road trip. Two days later, problem still there. The worst part? The attitude. One employee, Maria, looked me straight in the eye and said: “A car won’t run without wheels, you can still drive without a sound system.” Can you imagine hearing that after spending $70k on a new car? When I got back from my trip, I booked another service appointment, thinking they’d finally resolve it. Instead, they canceled on me and told me to take my car somewhere else because they didn’t want to deal with it. This wasn’t just poor service — it was insulting. If you care about your money, time, and peace of mind, avoid this place at all costs. Worst. Purchase. Ever. ⚠️ Stay away. You’ve been warned. ⚠️

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Follow up review from back in APRIL. C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups. Bought the car with 15k miles back in April. Went to do 20k service at dealership near my home with 20,800 miles. Turns out its been done back in December 2024 with 21k miles on it! And somehow skipped 15k service! Called Woburn Service, left a message with the manager with no call back. Okay, fine. It was Saturday maybe they're really busy. Monday rolls around no word. I used the ... Read More

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DealerRater - Jul 31, 2025

Follow up review from back in APRIL. C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups. Bought the car with 15k miles back in April. Went to do 20k service at dealership near my home with 20,800 miles. Turns out its been done back in December 2024 with 21k miles on it! And somehow skipped 15k service! Called Woburn Service, left a message with the manager with no call back. Okay, fine. It was Saturday maybe they're really busy. Monday rolls around no word. I used the chat service, and immediately got a text. Somehow assumed I had a 5:30pm service?? Texted again a few hours later for status update. Generic reply of "we'll get back to you." One hr before closing, I texted again and reiterated the situation. Person on receiving end thank me for providing details. Did you not read the original message when I used the chat service?? Absolutely annoyed that I am robbed of 20k service and still waiting on what the dealership is going to do to rectify this. EDIT 31JUL25: still not resolved with the same generic response every time I ask for updates. I'm escalating this Toyota Corporate. I'm not even going to mention the run around I had back in June in regards to complaints about the brakes being unnecessarily noisy but telling me that it was new brakes so it needed to broken in. Even after 2k miles on when it should've been embedded in the first place.

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Immaculate experience at the Woburn Toyota! We came in on 6/19 to look at/test drive the 2025 RAV4. Efe Oztan & the sales manager (apologies I forgot his name!) were both immensely helpful they ensured we left the location with complete satisfaction with the features we were looking for & some! We highly recommend this location & associates as they were accommodating & made our experience purchasing our car with our toddler there much more smooth! *****

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Aaron and the sales team at Woburn Toyota were fantastic. I love my new Tundra !

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Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months because of the exceptional experience Richard consistently provides. From the moment I arrive to after-service follow-ups, he delivers best-in-class customer care—always attentive to every detail and fully focused on my specific needs. Richard has provided the best customer experience not just during the service itself, but also when I’ve returned with questions or follow-up needs. His level of dedication has made me a very loyal customer ... Read More

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DealerRater - May 10, 2025

Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months because of the exceptional experience Richard consistently provides. From the moment I arrive to after-service follow-ups, he delivers best-in-class customer care—always attentive to every detail and fully focused on my specific needs. Richard has provided the best customer experience not just during the service itself, but also when I’ve returned with questions or follow-up needs. His level of dedication has made me a very loyal customer to Woburn Toyota. I now recommend him to all my friends without hesitation. He is a true asset to Woburn Toyota and sets a model high standard for the entire automotive service industry. If you’re looking for top-tier, personalized service, ask for Richard—you’ll be in great hands!

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I would like to than Ema, and Ryan Hogan in the Service Department for their efficient and courteous service.

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Very rude poor communication in service dept. from the management down. Women in service dept pay more attention to their nails and receipts than service!

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Woburn Toyota continues to be our (The Ketcios Family) top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex Chuprakov, was professional, polite, and knowledgeable. He made the entire negotiating process smooth and ensured we were fully satisfied by the end. Next, we met Finance Manager Hank Ung, who greeted us warmly and was incredibly organized. By the time we finished with Alex, all the paperwork was ready for us to sign. Hank quickly congratulated us, went over some important details, and we were done in ... Read More

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DealerRater - Jan 16, 2025

Woburn Toyota continues to be our (The Ketcios Family) top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex Chuprakov, was professional, polite, and knowledgeable. He made the entire negotiating process smooth and ensured we were fully satisfied by the end. Next, we met Finance Manager Hank Ung, who greeted us warmly and was incredibly organized. By the time we finished with Alex, all the paperwork was ready for us to sign. Hank quickly congratulated us, went over some important details, and we were done in just minutes.

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On 1/8/2025, Matt Arsenault of Woburn Toyota service helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my 2022 Rav 4 using the same phone. I even researched social media for tips on it, but it was Matt who got it working. He explained everything & helped me step through the display on the car and my iPhone. Great service thanks to Matt.

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Had to bring my car in for a recall. Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “not a dealer policy”. I asked to speak with manager and he directed me to his office with the expectation for me to just walk over there myself. I thought it was the norm for the manager to be called over or at least lead your customer over to the manager office. The manager’s assistant [?] was able to confer with him and the free rental was ... Read More

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DealerRater - Jan 4, 2025

Had to bring my car in for a recall. Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “not a dealer policy”. I asked to speak with manager and he directed me to his office with the expectation for me to just walk over there myself. I thought it was the norm for the manager to be called over or at least lead your customer over to the manager office. The manager’s assistant [?] was able to confer with him and the free rental was confirmed. Next day (wouldn’t you know it) a charge shows up on my credit card statement from WT. the recall was supposed to be free, the rental should have been free, what could it be then? I called back twice only to be transferred twice to a voice mail box. Third time they put me in touch with Rich W. with my fingers crossed that he wouldn’t realize our past stalemate, i found his demeanor to be abrasive. however he was about to look up who billed the charge. i was then transferred to that individual’s number only to end up at another voicemail. It has been a week since the service and i have not been called back. additionally i will be heading back to get my car rechecked. my next use of my car following my service resulted in several failed starts. Edit: lowering my rating from two to one star. i’ve read a couple other reviews stating how Sadik sales rep used their phone to post fake five star reviews. after seeing those, i started noticing more questionable “sadik is awesome” and “sadik was professional” one sentence reviews. also seems to be a good amount for Maged. Beware potential customers of letting sales reps borrow your phones

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I live in the Chicago area and I placed a deposit on a used 2017 F150 on Saturday 12/21/24 with a salesman DJ Abba. I gave my credit card information to secure the truck at approxumately 11am. I was told by salesman DJ Abba that his manager Kusch would be contacting me and let me know what else I needed. I was planning on flying out to Boston on 1/4/25. I never heardback from the manager, left a voicemail that was never returned on 12/21. I had check flights to Boston on 12/21, and they were 99 bucks. I sent an email to Kusch. Well Sunday ... Read More

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DealerRater - Dec 29, 2024

I live in the Chicago area and I placed a deposit on a used 2017 F150 on Saturday 12/21/24 with a salesman DJ Abba. I gave my credit card information to secure the truck at approxumately 11am. I was told by salesman DJ Abba that his manager Kusch would be contacting me and let me know what else I needed. I was planning on flying out to Boston on 1/4/25. I never heardback from the manager, left a voicemail that was never returned on 12/21. I had check flights to Boston on 12/21, and they were 99 bucks. I sent an email to Kusch. Well Sunday they were closed, Monday I called but didnt get through to anyone, no email response. I checked flights and saw they were now $123. I purchased a ticket for 1/4/25. I sent an email to Kusch and several managers at the dealership and finally got a call back on tuesday 12/24 from a Sergio, I missed the call and left him back a message. I checked my credit card wasnt charged for deposit. On 12/26 Sergio proceeded to inform me that the truck I had secured had been sold on Saturday night. Now I asked if someone is going to reimburse me for the non refundable plane ticket and I was told he would call me back. Never heard back. I would suggest not doing business with this dealership. They do not honor their deals, nor do they make things right with customers.

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Worst experience I’ve ever had! I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned out that the car needed $2000 worth of work and they had it for 2 1/2 weeks. Every time I would call to get an update, service told me I had to speak to my specific service representative and that no one else could look at my account to tell me whether or not parts had come in. When I asked for a loaner car, I ... Read More

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DealerRater - Dec 23, 2024

Worst experience I’ve ever had! I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned out that the car needed $2000 worth of work and they had it for 2 1/2 weeks. Every time I would call to get an update, service told me I had to speak to my specific service representative and that no one else could look at my account to tell me whether or not parts had come in. When I asked for a loaner car, I was told that they didn’t have any and “we can’t just make one fall out of the sky”. I’ve bought Toyotas for years and I will never, ever, go to the dealership again.

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Hello everyone! My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's employees who helped me with my choice and purchase. I would like to express special gratitude to sales manager Alex Chuprakov, who supervised the entire sales process and paperwork. Alex always helped to promptly resolve any issues that arose, was attentive, positive and responsive. Every time I contacted him, I received fast and qualified assistance on all issues. When a person has perfect professional skills and a high culture of ... Read More

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DealerRater - Nov 22, 2024

Hello everyone! My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's employees who helped me with my choice and purchase. I would like to express special gratitude to sales manager Alex Chuprakov, who supervised the entire sales process and paperwork. Alex always helped to promptly resolve any issues that arose, was attentive, positive and responsive. Every time I contacted him, I received fast and qualified assistance on all issues. When a person has perfect professional skills and a high culture of communication with clients, it is easy and pleasant to work with him. Thank you very much to Toyota Woburn, good luck and great success to Alex.

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NEVER step foot at Woburn Toyota! They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as well as a first payment of a car they never sold me. DONT GO THERE!

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Professional and caring the salesman Ken Oueh got to know me and my needs and made the sales process easy.

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This dealer would not live up the the offer they presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior

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I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I ... Read More

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DealerRater - Aug 29, 2024

I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I wasn’t the person who had ordered. He then asked too many details about my car. I felt humiliated and thought maybe because I was from a different race. I could tell The younger guy was embarrassed by the questioning because he was asked if he confirmed my paperwork. Who would come to the dealership with fake paperwork to steal a part that was for $15?? I would rather drive 50miles to a different dealer than Woburn Toyota which is 5 miles away from me.

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Looked online for a RAV 4 XLE Premium and found one I would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer that evening. When I arrived I was greeted and gave my name. The salesperson printed out my inquiry and took me to his desk. When he was looking it up on the computer he asked me if it was the red one, I said no, the blue. I could tell something was up. I told the salesperson I was going to be very upset ... Read More

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DealerRater - Aug 21, 2024

Looked online for a RAV 4 XLE Premium and found one I would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer that evening. When I arrived I was greeted and gave my name. The salesperson printed out my inquiry and took me to his desk. When he was looking it up on the computer he asked me if it was the red one, I said no, the blue. I could tell something was up. I told the salesperson I was going to be very upset if the car wasn't there. He left to go talk to his manager I believe and came back and said unfortunately the car wasn't there. I immediately stood up and told them I was leaving since they've wasted my time. I had checked if the car was available, I left work early, only to be told they had moved the car to a different dealer. To me it was a bait and switch. The price was great on the car I had selected, and of course it's not there and they want to sell me something else. Not having it. This is the 2nd dealership that has done this to me in 4 days. Not an honest shop in my opinion. I'll go elsewhere.

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