Welcome To Woburn Toyota

Extremely Disappointing Experience – Brand-New Car Delivered Covered in Scratches We purchased a brand-new Toyota Camry for nearly $40,000, expecting a vehicle in perfect condition. Instead, we were handed a car covered in scratches because of what appears to be extremely poor and careless washing practices at the dealership. We did not notice the full extent of the damage immediately because the scratches were temporarily hidden by what was on the car’s surface. After it rained and the residue washed away, we were shocked to discover scratches across the vehicle. We immediately returned to Toyota, and we were assured that everything would be fixed. We picked up the car that same evening, only to discover after the next rain that the exact same problem remained. The scratches were still there. To be fair, the salesperson who sold us the car did an excellent job and genuinely tried to help us resolve this situation. Unfortunately, the same cannot be said about the management. We emailed the General Manager and received absolutely no response. Ignoring customers who have spent nearly $40,000 at your dealership is unacceptable. We also took the vehicle to an independent body shop and had a third-party inspection performed. The findings confirmed the seriousness of the situation, with approximately 90% of the vehicle affected by scratches. When we returned to the dealership again, we spoke with a manager named William. His proposed solution was unbelievable: he suggested that we trade in our brand-new car and purchase another vehicle from them. In other words, after selling us a damaged car, the dealership’s solution was for us to take the financial loss on a trade-in and spend even more money with them. To make matters worse, William claimed that all black cars are supposed to look like this. Seriously? Is this the standard Toyota sets for brand-new vehicles? Are customers expected to accept a car covered in scratches simply because it is black? This is not a reasonable explanation, and it certainly is not an acceptable solution. We paid nearly $40,000 for a NEW car, not a used vehicle with damaged paint. Yet that is exactly how we feel: as if we purchased a used car that had been poorly maintained and then were expected to accept it as brand-new. A brand-new vehicle should not leave a dealership in this condition, and customers should not have to fight for a proper resolution after making such a significant purchase. The lack of communication from the General Manager and the manager’s proposed trade-in solution have made an already terrible experience even worse. We are extremely disappointed with how this dealership has handled the situation. The salesperson deserves credit for trying to help, but the management’s response has completely undermined our trust. We expected professionalism, accountability, and a brand-new car in proper condition. Instead, we received a scratched vehicle, empty assurances, no response from the General Manager, and a suggestion that we should spend even more money to solve a problem we did not create. Think twice before purchasing a vehicle here. Our experience has been absolutely unacceptable, and we would not recommend this dealership based on how our situation has been handled.

Completed on time. Fluid exchange prices were reasonable.

Great experience with Aaron, buying a used car

Hany is our new best friend We will follow hom any where ge goes

John R and Jerry big help

James was very helpful and is a credit to Woburn Toyota. Assisted me in every aspect of my car purchase, very knowledgeable about the Toyota products. I recommend anyone looking to purchase a vehicle to see him. You will not be disappointed.

Great customer service and sales manager did great job.

Toyota of Woburn offers great service

The team at Woburn Toyota were great to work with. Richard was pleasant and made shopping experience very comfortable.

no problems, they quickly performed the service

I have been a Toyota customer for a very long time and have leased or purchased over 11 cars. I can not say enough about my sales person Aiman. I have followed him from his former dealership to Woburn. He is professional, while being totally committed to customer satisfaction. He is a man who does what he says he is going to do and even in extenuating circumstances will do what he can to help. My old Ford blew the transmission. I called him. He got me as much as he could for my trade and then had me in my new truck within 48 hours. Integrity, professionalism, loyalty...hard things to find in a business these days. Thank You JK

You think car buying is stressful? Not at Woburn Toyota. Aiman was super helpful and made me feel at ease buying my dream car. This place really does its best to make sure you are comfortable and hooked up when looking for your new vehicle! Thanks again Aiman and happy birthday

It did not take long before DJ impressed my wife and I with his knowledge of the RAV4 and sales skills. After completing the sale and driving away with our new car a few weeks after meeting DJ, I would highly recommend you consider looking him up at Woburn Toyota. A great experience!

I just bought a brand new hybrid Camry from Woburn Toyota. What a great experience. My salesman, James was extremely professional and polite and attentive to my needs. I would recommend if you’re in the market for a new Toyota to go to Woburn Toyota and ask for James