Welcome To Woburn Toyota

I have previously had good experiences with Toyota Woburn. However, I recently had an experience that left me with a sour taste in my mouth. I took my car in for a few immediate services. It was recommended to me to eventually get new tires put in. I was made aware, but opted not to do this immediately. I came to pick up my car today and was told it was all set. This was not the case, and came to find my car not drivable with a flat tire. I will say I was given conflicting information from the sales person I dealt with, Sal and another employee. The other employee made it sound like they wouldn’t have time to properly patch it up before closing time. Sal said this was not the case but I was afraid i would be left with a rushed job just so I can get the car. They patched it up for free because “somehow the screw got in there”. Obviously I didn’t come in with a flat tire. I understand that they made me aware that my tires eventually need to be replaced and the patch up job is temporary, my fear is that the patch job, that was required due to their mistake, was rushed and now I’ll have to get tires replaced even sooner. I’m not an expert by any means, however I did not appreciate how apathetic Sal was and made me feel like all my questions and concerns were invalid. Even if I’m totally in the wrong, that’s not the experience I’m looking for. All of the other available sales reps were friendly and checked in as opposed to Sal who seemed to take extra long with his customers than others with little sense of urgency or client service. I understand the other employee I spoke with, who mentioned they might not be able to patch it properly, perhaps wasn’t right. However, I appreciate that he was kind and understanding and assured it would get taken care of. Sals response to this experience was flat and along the lines of “well you came in here with bad tires and somehow screws can get in there” not at all acknowledging the fact I came in with no flat tires and came out with a flat tire that had to be patched up. Ultimately it was able to be patched up in a timely manner, I just would’ve appreciated a little more understanding and better customer service.

I had a great experience with Edison! Went to a dealer in Danvers and couldn’t have been treated any worse! Edison took care of us as you would expect. Polite, honest and straightforward purchase! Highly recommend! Game Changer for sure!

I love Woburn Toyota I have Purchased many vehicles from them for myself and my family. Every time I'm shopping for a vehicle with them it is painless, fun and I walk away happy. Photo is my newest vehicle so excited picking it up very soon.

Chriso helped my son get a car. He was very attentive to detail. He help him so much even when we had insurance questions. He is always respond via text or call. Thank you Chriso.

Chriso was very . He got me the right car I wanted. Very patient that he walk me through a question . Helped with insurance concerns as well. Thank you Chriso

Sadik and Woburn Toyota. He’s very patient; and understand.

Sadik was awesome. Thank you

Outstanding Customer Service -- Jason and Matt Went Above and Beyond! I want to give a very special thank you to Jason and Matt in the Parts Department at Woburn Toyota for providing truly outstanding customer service. After responding to a message from Woburn Toyota yesterday regarding a previous issue with my order, I spoke with Jason. He listened to my concerns and immediately went to work to make things right. He told me that he would have the part I desperately needed brought in from their Boston warehouse. True to his word, first thing this morning I received a call from Jason with the wonderful news -- he had the part in his hands and I could order it! Matt then went the extra mile to make the process as convenient as possible for me. He put the part number back into Woburn Toyota's online ordering system so I could easily place the order myself. I was also able to add the clips and top molding I needed to my cart. What made this even more incredible is that I had been searching everywhere for this particular part for my 2004 Toyota RAV4. These parts have become extremely difficult to find, and thanks to Jason and Matt, I was able to purchase what appears to be the one and only one I could locate anywhere in the United States! Best of all, Woburn Toyota had everything I needed in one place. After all the searching, phone calls, canceled orders, and frustration I had gone through trying to find these hard-to-find parts, being able to get everything from one Parts Department was such a relief. Jason and Matt didn't simply sell me a part -- they listened, followed through on what they promised, worked together to solve my problem, and turned a disappointing situation into an absolutely wonderful customer-service experience. I cannot thank both of them enough for their kindness, patience, effort, and willingness to go above and beyond for a customer. This is exactly how great customer service should be done. Woburn Toyota should be extremely proud to have Jason and Matt representing their Parts Department. Because of them, my experience with Woburn Toyota has completely turned around, and I am one very happy and grateful customer. Thank you, Jason and Matt -- you truly made my day! Rachelle

Hanny was exceptional and very knowledgeable of the car he sold me! He was especially nice to my 6 year old niece! She loves him and wanted to go back with me when I signed the paperwork just to see him! Paul in finance was personable and fair as well! My niece became part of the front desk staff for a day and she loved it! Shout out to Johan as well for being welcoming and supportive. The entire staff made you feel like family. Hanny is someone I would trust to buy a car from anytime! Please check out the store, get to know the staff, and get your next car with Hanny!

Great sales experience. Will absolutely buy from Woburn Toyota again. Efe made the process quick and easy, and he texted me with regular updates on the order/shipping status of the car.

I had searched around at several Toyota dealerships looking for a Grand Highlander with a specific set of features. I initially went to Woburn Toyota because they had the vehicle I was looking for, but ended up stumbling into a great situation — Woburn Toyota provided about as frictionless of a car-buying experience as I could have asked for. I initially spoke with Will, one of the managers, over the phone before continuing the buying process with Aiman. Both were great to work with. If I had to describe my experience with them, I’d say they were transparent, honest, helpful, and genuinely focused on earning our trust rather than simply making a sale. In an industry where nickel-and-diming and high-pressure sales tactics can be common, Woburn Toyota took a different approach. Aiman in particular was incredibly easy to work with throughout the entire process. He was knowledgeable, responsive, straightforward, and never made us feel pressured. More than once, I genuinely felt like Aiman was advocating for us internally and doing what he could to get us the best possible outcome, which went a long way in earning our trust. We ultimately left with exactly the vehicle we wanted and felt great about the entire experience. I’d absolutely recommend Aiman, Will, and Woburn Toyota to anyone looking for a Toyota.

I worked with Aiman who delivered exactly what I wanted without pressuring into anything I didn’t want. I told him upfront I wouldn’t be able to go back-and-forth to the dealership And he said He could deliver the car to me And pick the trade up all at the same time. I was skeptical, but I was in and out of there within a less than 2 hours and he delivered the car as promised. I’m very skeptical of auto dealers as most people are But Aiman Was terrific And an overall great salesman. He was very nice and I would recommend him to anyone looking for a new car

I had an excellent experience purchasing my Toyota Tacoma through Toyota of Woburn, and I can’t say enough positive things about Efe. From the beginning, he was professional, helpful, and made the entire process as smooth as possible. What really stood out was how much he went above and beyond after the sale. Efe checked in with me every day to make sure everything was going smoothly, and he even met me at my out-of-state DMV to make sure my Tacoma was registered in my name without any issues. That level of customer service is something you don’t see every day. I would absolutely recommend this dealership, and I would specifically recommend Efe to anyone looking to purchase a vehicle. He genuinely cares about his customers and made what could have been a stressful process a great experience. Thank you, Efe!

Humza was amazing i would highly recommend everyone to do their car shopping with him hes very helpful